CASE STUDY 1
Developing and Implementing an Online AML Training & Reporting System

The Situation
A large financial services firm wanted to build internal capability to deliver AML training following an expensive and difficult rollout by an external training vendor. During rollout, a key customer-facing system was shut down due to inadequate testing and capacity problems on employee PCs.

The Challenge
The firm’s existing internal learning management system (LMS) did not allow for automated identification of learners, nor did it provide robust reporting and tracking capabilities.

The Objective
Business Intelligence Solutions (BIS) was engaged to help the firm assess its options for building and delivering a successful AML training system within four months.

Resolution
After our initial analysis found that none of the existing LMS approaches and systems matched the requirements of regulatory scrutiny, BIS formed a team of experts from across the firm, including an offshore development team in India. Under BIS leadership, this team developed and rolled out an automated application in less than four months, resulting in dramatic improvement in training content, delivery, and in staff participation and buy-in. The tracking and escalation methods employed resulted in 93% completion in a 9-week period, a 57% reduction in overall timeline, with minimal escalation of "incompletes" to division presidents

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What's the Right Solution for You?
Contact Business Intelligence Solutions president and founder, Sharon Botwinik to explore a regulatory, technology-related, or competitive issue that your company is facing. We welcome the opportunity to recommend an approach that's right for you.